Privacy Policy

1. Introduction

Pet Lounge Group AB ("Pet Lounge", "we", "us", "our") is committed to protecting your privacy and handling your personal data with care, transparency, and respect. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights under the General Data Protection Regulation (GDPR) and Swedish data protection law.

Pet Lounge Group AB is the data controller responsible for your personal data. For any privacy-related questions, please contact us at chamodi@petlounge.se.

2. What Personal Data We Collect

3. Why We Use Your Data (Legal Bases)

4. How We Share Your Data

Pet Lounge does not sell your personal data. We share data only in the following limited circumstances:

5. Data Retention

We retain your personal data for as long as your account is active, or as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account data: retained for the duration of your account, plus 3 years after closure.
• Booking data: retained for 7 years for accounting and legal compliance purposes.
• Communication logs: retained for 2 years.
• Marketing opt-in data: retained until you withdraw consent.

When data is no longer needed, it is securely deleted or anonymized.

6. International Data Transfers

Pet Lounge stores and processes data within the European Economic Area (EEA). Where we use service providers based outside the EEA, we ensure appropriate safeguards are in place, such as EU Standard Contractual Clauses, in accordance with GDPR Article 46.

7. Cookies

Pet Lounge uses cookies and similar technologies on its website to improve user experience, analyze traffic, and support Platform functionality. You can manage cookie preferences through our cookie consent tool or your browser settings. For full details, see our Cookie Policy at petlounge.se/cookies.

8. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

• Right of access - request a copy of the personal data we hold about you.
• Right to rectification - ask us to correct inaccurate or incomplete data.
• Right to erasure ("right to be forgotten") - request deletion of your data, subject to legal retention requirements.
• Right to restriction - ask us to limit how we process your data in certain circumstances.
• Right to data portability - receive your data in a structured, machine-readable format.
• Right to object - object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent - where processing is based on consent, withdraw it at any time without affecting prior processing.
• Right to lodge a complaint - with the Swedish Authority for Privacy Protection (IMY) at imy.se.

To exercise any of these rights, contact us at chamodi@petlounge.se. We will respond within 30 days.

9. Security

Pet Lounge takes appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include encrypted data transmission (HTTPS), secure password storage, access controls, and regular security reviews.

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and inform affected users without undue delay, in accordance with GDPR Article 33–34.

10. Children's Privacy

The Pet Lounge Platform is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately at chamodi@petlounge.se.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Where changes are material, we will notify you by email and/or through the Platform with reasonable advance notice. The current version is always available at petlounge.se/privacy.

12. Contact and Data Controller Details