Last updated: March 2025
We collect information you provide directly to us when you create an account, complete your profile, make a booking, or communicate with other users. This includes your name, email address, phone number, profile photo, payment information, and any other information you choose to provide.
We also automatically collect certain information when you use Pet Lounge, including your IP address, browser type, operating system, referring URLs, device identifiers, and cookie data. We use this information to understand how our platform is used and to improve the experience for all users.
We use the information we collect to operate and improve Pet Lounge, process bookings and payments, send transactional and promotional communications, and provide customer support. We may also use your information to personalise your experience on the platform and to detect and prevent fraud or abuse.
We will not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our platform, subject to strict confidentiality obligations.
We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how the platform is used. You can control cookies through your browser settings, though disabling certain cookies may affect the functionality of Pet Lounge.
When you first visit Pet Lounge, you will be presented with a cookie consent banner where you can choose which categories of cookies to accept. You may update your preferences at any time.
We work with third-party service providers for payment processing, identity verification, background checks, analytics, and infrastructure. These providers process data only as necessary to provide their services and are contractually bound to protect your information.
Pet Lounge may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
Depending on your location, you may have the right to access, correct, or delete your personal data, object to or restrict certain processing, and request data portability. To exercise any of these rights, please contact us at the address below.
Users in the European Economic Area have additional rights under the General Data Protection Regulation (GDPR). Please see our GDPR page for more information.
If you have any questions about this Privacy Policy or how we handle your personal data, please contact our Data Protection team at privacy@petlounge.io.
